Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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HS Code 9401909090 Taxation Framework Explained

HS Code 9401909090 Taxation Framework Explained

This article provides a comprehensive analysis of the HS code 9401909090 and its related tax system, highlighting important information such as an export tax rate of 0% and a value-added tax rate of 13%. It aims to guide companies in optimizing their international trade processes and enhancing their competitiveness.

09/16/2025 HS Code Query
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Wcos Ecommerce Framework to Transform Global Trade

Wcos Ecommerce Framework to Transform Global Trade

The World Customs Organization (WCO) Working Group on E-Commerce (WGEC) has finalized a comprehensive e-commerce package, deepening the framework of cross-border e-commerce standards. This package covers key areas such as terminology definitions, technical specifications, and tax administration. It aims to promote the standardization and facilitation of global cross-border e-commerce, providing safeguards for trade growth and consumer rights. The initiative seeks to streamline processes and enhance efficiency in the rapidly evolving landscape of international online trade, fostering a more predictable and secure environment for businesses and consumers alike.

01/05/2026 Customs Knowledge
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WCO Framework Enhances Customs Efficiency in Burundi

WCO Framework Enhances Customs Efficiency in Burundi

The World Customs Organization (WCO) is assisting Burundi Customs in building a national risk management framework to improve clearance efficiency and promote trade facilitation. By developing risk management policies, strategies, and action plans, and aligning them with regional frameworks, Burundi will be better positioned to implement its AEO program and fulfill its commitments under the WTO Trade Facilitation Agreement. This initiative aims to contribute to Burundi's sustainable economic development by enhancing customs operations and fostering a more predictable and efficient trading environment.

01/05/2026 Customs Knowledge
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Honduras Adopts WCO Framework to Boost Ecommerce Trade

Honduras Adopts WCO Framework to Boost Ecommerce Trade

The World Customs Organization (WCO) is supporting Honduras Customs in enhancing its cross-border e-commerce management capabilities. Through workshops and the WCO Cross-Border E-Commerce Framework of Standards, the initiative aims to optimize customs clearance processes, strengthen risk management, promote tax compliance, and create a more favorable environment for SMEs to participate in international trade. A work plan will be developed to build a framework of security, control, and facilitation, ultimately promoting the development of cross-border e-commerce in Honduras.

12/30/2025 Customs Knowledge
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WCO Enhances Jordan Customs with Advanced Training Program

WCO Enhances Jordan Customs with Advanced Training Program

The WCO assisted Jordan Customs in establishing an internal trainer team to enhance training capabilities. A competency-based approach was adopted to support customs modernization. Data analysis was used to evaluate the effectiveness of the training and optimize resource allocation. This initiative strengthens Jordan Customs' ability to deliver effective training programs and contribute to regional and international customs cooperation.

01/05/2026 Customs Knowledge
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WCO Updates SAFE Framework to Boost Global Trade Security

WCO Updates SAFE Framework to Boost Global Trade Security

The 28th SAFE Working Group meeting focused on the review and implementation monitoring of the SAFE Framework, emphasizing customs-private sector cooperation and optimizing questionnaires. Key topics included data strategy, green customs initiatives, promotion of AEO validation courses, revision of work plans, and extension of the review cycle. Enhanced customs cooperation with aviation and port sectors was also highlighted. The meeting injected new momentum into global trade security cooperation, foreshadowing a future of safer, more efficient, and sustainable global trade systems.

12/30/2025 Customs Knowledge
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WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.

01/05/2026 Customs Knowledge
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